Terms and Conditions

ZEVLA is operated by MediaFlare Technologies. By creating or using an account, you agree to these terms and the Privacy Policy. If you act for an organisation, you confirm that you are authorized to bind it.

You must provide accurate information, use the correct role portal, protect your credentials and notify support of suspected unauthorized access. Merchant, Driver and Tenant accounts remain subject to the configured approval or invitation process. Support registration is not public.

• Customers must provide accurate delivery and order information and use services lawfully.
• Merchants must keep store availability, catalog, prices and preparation status truthful and fulfil accepted orders.
• Drivers must use availability honestly, follow assigned workflows, protect Customer data and submit genuine delivery proof.
• Tenants must manage their network, users, dispatch, billing and permissions within their authorized territory and contracts.
• Support users may access only tickets and data needed for authorized support work.

Store and product availability shown by ZEVLA is based on current Platform truth. A closed store cannot accept a new order. The final checkout quote is calculated by the Backend using the store, tenant, delivery and tax settings active for that order and currency.

Displayed prices, fees and currencies are not automatically converted. An order cannot mix currencies. Any fee, minimum or availability condition is shown before confirmation when configured.

Payment options depend on the Tenant and checkout. Cash on delivery remains unpaid until the authorized workflow records payment. Online payments are processed only through an enabled provider.

Cancellation, refund and dispute outcomes depend on the order state, applicable consumer rights, provider result and the responsible Merchant or Tenant rules shown for the transaction. These terms do not invent a universal cancellation window or refund entitlement.

Delivery timing and tracking are operational estimates unless expressly confirmed. Drivers must follow the authorized status sequence. Photos or signatures may be required as delivery proof and are visible only to authorized parties. A Customer confirmation may be required before final completion.

Reviews must reflect a genuine eligible order. Illegal, abusive, deceptive, privacy-invasive or irrelevant content may be restricted or removed. ZEVLA may retain anonymised aggregate ratings after account deletion where lawful and necessary for integrity.

• Unauthorized access, impersonation or cross-tenant data access.
• Fraudulent orders, payments, proof, locations, ratings or documents.
• Harassment, unlawful content, malware, scraping or interference with the service.
• Sharing Customer information beyond the assigned operational purpose.
• Circumventing account status, approval, payment or delivery controls.

Access may be limited or suspended to protect users, investigate misuse, comply with law or enforce contracts. Account deletion may be blocked while an active order, mission, dispute, payout, settlement, invoice or other lawful obligation must be resolved.

ZEVLA software, branding and original materials are protected. Users retain rights in content they submit but grant the limited rights needed to host, display and process it for the service and legal obligations.

We work to provide a secure and reliable service, but availability may be interrupted by maintenance, networks, third-party providers or events beyond reasonable control. Nothing in these terms excludes rights or liability that cannot lawfully be excluded under applicable law.

Send service complaints to support@zevla.be. These terms are governed by applicable Belgian law, without removing mandatory consumer protections or competent-court rights. Updated terms show a new version and effective date; material changes are communicated where required.